{"id":138788,"date":"2026-07-10T11:48:38","date_gmt":"2026-07-10T09:48:38","guid":{"rendered":"https:\/\/www.eberhard-co-watches.ch\/richiesta-di-reso\/"},"modified":"2026-07-10T16:09:57","modified_gmt":"2026-07-10T14:09:57","slug":"richiesta-di-reso","status":"publish","type":"page","link":"https:\/\/www.eberhard-co-watches.ch\/fr\/richiesta-di-reso\/","title":{"rendered":"Demande de retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"138788\" class=\"elementor elementor-138788 elementor-138522\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-179103fe e-flex e-con-boxed e-con e-parent\" data-id=\"179103fe\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35b2b7c elementor-widget elementor-widget-heading\" data-id=\"35b2b7c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Demande de retour<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b117cfa elementor-widget elementor-widget-text-editor\" data-id=\"b117cfa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Conform\u00e9ment \u00e0 l&#8217;article 54 bis du Code de la consommation relatif aux droits des consommateurs<\/strong><\/p><p><strong>Pour les achats en ligne<\/strong><\/p><p>Ce formulaire vous permet de formuler une demande de r\u00e9tractation en ligne concernant un contrat, un droit reconnu par la l\u00e9gislation en vigueur et les Conditions G\u00e9n\u00e9rales de Vente.<\/p><p>L&#8217;envoi de ce formulaire n&#8217;entra\u00eene pas automatiquement la reconnaissance du droit \u00e0 un retour ou \u00e0 un remboursement, mais initie formellement la proc\u00e9dure.<\/p><p>Le vendeur v\u00e9rifiera\u00a0:<\/p><p>Le respect des d\u00e9lais impartis<br \/>La conformit\u00e9 des donn\u00e9es de la commande<br \/>L&#8217;\u00e9tat et le type des produits concern\u00e9s<br \/>L&#8217;existence d&#8217;exclusions pr\u00e9vues par l&#8217;article 59 du Code de la consommation.<\/p><p>(Produits personnalis\u00e9s, produits p\u00e9rissables)<\/p><p>Les produits doivent \u00eatre intacts et non endommag\u00e9s.<\/p><p>Si le droit de r\u00e9tractation est applicable, il est consid\u00e9r\u00e9 comme exerc\u00e9 \u00e0 la date et \u00e0 l&#8217;heure de transmission de la d\u00e9claration, \u00e0 condition qu&#8217;elle soit envoy\u00e9e dans le d\u00e9lai imparti. L&#8217;accus\u00e9 de r\u00e9ception automatique re\u00e7u par courriel certifie uniquement la r\u00e9ception de la demande de r\u00e9tractation. Le vendeur vous communiquera ult\u00e9rieurement les instructions relatives aux retours et aux modalit\u00e9s de remboursement.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-210950d0 elementor-widget elementor-widget-shortcode\" data-id=\"210950d0\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f138814-o1\" lang=\"it-IT\" dir=\"ltr\" data-wpcf7-id=\"138814\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/138788#wpcf7-f138814-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Modulo di contatto\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"138814\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f138814-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"zidex-contact row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label>Pr\u00e9nom<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nome\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label>Nom<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cognome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cognome\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label>Adresse e-mail<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label>T\u00e9l\u00e9phone<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"telefono\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label>Num\u00e9ro de commande<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"numero_ordine\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"numero_ordine\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label>Date de commande<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"data_ordine\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"data_ordine\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-12\">\n\t\t<p><label>Motif de r\u00e9tractation<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"messaggio\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Indiquez le motif de votre r\u00e9tractation\" name=\"messaggio\"><\/textarea><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-12 privacy\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-consent\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"your-consent\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> J'ai pris connaissance de la <a href=\"https:\/\/www.eberhard-co-watches.ch\/fr\/legal-notes\/\" title=\"Politique de confidentialit\u00e9\">Politique de confidentialit\u00e9<\/a>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-12\">\n\t\t<p><button type=\"submit\" class=\"wpcf7-form-control wpcf7-submit\">Envoyer la demande<\/button>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Demande de retour Conform\u00e9ment \u00e0 l&#8217;article 54 bis du Code de la consommation relatif aux droits des consommateurs Pour les achats en ligne Ce formulaire vous permet de formuler une demande de r\u00e9tractation en ligne concernant un contrat, un droit reconnu par la l\u00e9gislation en vigueur et les Conditions G\u00e9n\u00e9rales de Vente. L&#8217;envoi de ce [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","inline_featured_image":false,"footnotes":""},"class_list":["post-138788","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Demande de retour - Eberhard &amp; Co.<\/title>\n<meta name=\"description\" content=\"Demande de retour Conform\u00e9ment \u00e0 l&#039;article 54 bis du Code de la consommation relatif aux droits des consommateursPour les achats en ligneCe formulaire\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eberhard-co-watches.ch\/fr\/richiesta-di-reso\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Demande de retour - Eberhard &amp; Co.\" \/>\n<meta property=\"og:description\" content=\"Demande de retour Conform\u00e9ment \u00e0 l&#039;article 54 bis du Code de la consommation relatif aux droits des consommateursPour les achats en ligneCe formulaire\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.eberhard-co-watches.ch\/fr\/richiesta-di-reso\/\" \/>\n<meta property=\"og:site_name\" content=\"Eberhard &amp; Co.\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-10T14:09:57+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.eberhard-co-watches.ch\/fr\/richiesta-di-reso\/\",\"url\":\"https:\/\/www.eberhard-co-watches.ch\/fr\/richiesta-di-reso\/\",\"name\":\"Demande de retour - Eberhard &amp; Co.\",\"isPartOf\":{\"@id\":\"https:\/\/www.eberhard-co-watches.ch\/fr\/#website\"},\"datePublished\":\"2026-07-10T09:48:38+00:00\",\"dateModified\":\"2026-07-10T14:09:57+00:00\",\"description\":\"Demande de retour Conform\u00e9ment \u00e0 l'article 54 bis du Code de la consommation relatif aux droits des consommateursPour les achats en ligneCe formulaire\",\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.eberhard-co-watches.ch\/fr\/richiesta-di-reso\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.eberhard-co-watches.ch\/fr\/#website\",\"url\":\"https:\/\/www.eberhard-co-watches.ch\/fr\/\",\"name\":\"Eberhard &amp; Co.\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.eberhard-co-watches.ch\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.eberhard-co-watches.ch\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.eberhard-co-watches.ch\/fr\/#organization\",\"name\":\"Eberhard & Co. 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